Shipping policy

Last updated: 15 October 2026

This policy applies to orders placed at brennagrill.com, operated by Brenna Grill LLC.

Dispatch location

Orders are dispatched from the United Kingdom.

Delivery coverage

We deliver to eligible mainland addresses in England, Scotland and Wales.

We do not deliver to:

  • Northern Ireland.

  • BFPO or other military postal addresses.

  • Offshore islands.

  • Remote locations outside our supported delivery zones.

Delivery eligibility depends on the destination postcode and the shipping options available at checkout.

Contact support@brennagrill.com if you need help checking an address.

If an unsupported address is accepted in error, we will contact you and cancel the order with a full refund. We will not impose an additional remote-area delivery charge.

Delivery charges

Standard delivery is free on all orders to eligible addresses, with no minimum spend.

There are no additional handling, customs, import or delivery charges payable on arrival.

Processing and transit times

Order processing: normally 1–3 working days after placement and successful payment verification.

Transit after dispatch: normally 3–5 working days.

Estimated total delivery time: normally 4–8 working days.

Working days are Monday to Friday, excluding applicable UK bank holidays.

These times are estimates rather than guaranteed delivery dates. If we become aware of a material delay, we will contact you.

Unless we agree another delivery period with you, goods will be delivered within 30 days. Your statutory rights concerning delayed or failed delivery are unaffected.

Carriers and shipment information

We use delivery partners appropriate to the destination and order. We do not guarantee a particular carrier.

Dispatch information will be sent to the email address supplied with your order.

If tracking is available for your shipment, the dispatch information will include a tracking link or reference. Contact us if you need help checking delivery progress.

Address changes

Check your delivery address before completing checkout.

Email us as soon as possible to request a correction. We will try to amend the address before dispatch, but changes may not be possible once the parcel enters the delivery network.

Missing, delayed or damaged orders

Contact support@brennagrill.com with your order number if your parcel has not arrived within the estimated period, appears lost or arrives damaged.

We will investigate with the delivery partner and arrange an appropriate remedy where required.

You are not required to resolve a carrier claim yourself before receiving a remedy to which you are entitled.

We remain responsible for the goods until you, or a person you identify to receive them other than the carrier, take physical possession.

Contact

Brenna Grill LLC
227 Broadway #101
Denver, CO 80203
United States

Email: support@brennagrill.com

This is our business correspondence address. Contact us for the designated product return address.