Refund policy

Last updated: 15 October 2026

This policy applies to purchases from brennagrill.com, operated by Brenna Grill LLC, trading as Brenna Grill.

Cancellation period

You may cancel your online purchase without giving a reason by notifying us within 14 days after the day you receive your goods. If goods from one order arrive separately, the period starts after you receive the final item.

Email support@brennagrill.com with your order number and a clear statement that you wish to cancel. You do not need to provide a reason or photographs for a change-of-mind cancellation.

If your order has not been dispatched, we will try to stop it. If it has already been dispatched, you may return it under this policy.

Return instructions and shipping costs

After notifying us of cancellation, send the goods back within a further 14 days.

Contact support@brennagrill.com for the designated return address and a prepaid return label or another return method paid for by us.

We cover return shipping for both change-of-mind returns and faulty, damaged or incorrect goods. We do not charge restocking fees.

Please package goods securely and retain proof of postage. Do not send goods to our US correspondence address unless we specifically instruct you to do so.

Contacting us for return instructions does not restrict your statutory cancellation rights.

Condition of returned goods

You may inspect goods as you would in a shop. We may make a lawful deduction for any reduction in value caused by handling beyond what is necessary to establish their nature, characteristics and functioning.

Missing original packaging does not automatically remove your cancellation rights.

Faulty, damaged or incorrect goods

Contact us if your goods arrive damaged, are faulty, are incorrect or do not match their description. Include your order number and an explanation of the issue.

Photographs may help us investigate, but your legal rights are not conditional on providing photographs.

We will provide the appropriate remedy, including a refund, repair or replacement where required by applicable consumer law, and cover necessary return costs.

The change-of-mind deadline does not limit your rights concerning faulty or misdescribed goods.

Refunds

For a valid cancellation, we will refund you without undue delay and no later than 14 days after receiving the returned goods or receiving evidence that you have sent them back, whichever is earlier.

For an order cancelled before dispatch, we will refund any payment within 14 days of receiving your cancellation notice.

Refunds are issued to the original payment method without a refund processing fee.

For a full cancellation, any standard outbound delivery charge paid will also be refunded. Our standard delivery is currently free. We do not deduct a notional outbound shipping charge from your refund.

Your bank or payment provider may require additional time to display the refund. Contact us if you need help checking its status.

Exchanges

For a different product, contact us to arrange a return and place a new order.

Your statutory rights

Nothing in this policy excludes or restricts your statutory consumer rights.

Contact

Brenna Grill LLC
227 Broadway #101
Denver, CO 80203
United States

Email: support@brennagrill.com
Website: https://brennagrill.com