Privacy policy

Last updated: 15 October 2026

Brenna Grill LLC, trading as Brenna Grill, operates brennagrill.com. This notice explains how we handle personal information in connection with our store.

Brenna Grill LLC is the controller responsible for the processing described here, except where a service provider independently determines how it processes information.

Contact details

Email: support@brennagrill.com

Postal address:
Brenna Grill LLC
227 Broadway #101
Denver, CO 80203
United States

Information we collect

Depending on your interaction with the store, we collect:

  • Contact details, including your name, email address, billing address, delivery address and telephone number where provided.

  • Order details, including purchased items, payment status, transaction references, deliveries, returns and refunds.

  • Customer support correspondence.

  • Technical information, including IP address, browser and device information, and information needed to operate and secure the store.

  • Consent choices and marketing preferences where these features are used.

We receive information directly from you and from Shopify, payment providers and delivery partners where necessary to manage your order.

Payment credentials are handled through the payment providers available at checkout. Do not send payment-card numbers or security codes to our support email.

Purposes and lawful bases

We use personal information for the following purposes:

  • Orders, payment, delivery and returns: to enter into and perform our contract with you.

  • Enquiries and complaints: to take steps at your request, perform a contract, or pursue our legitimate interest in providing customer support.

  • Security and fraud prevention: our legitimate interests in protecting customers, payments and the store.

  • Accounting and legal records: compliance with applicable legal obligations.

  • Optional marketing and tracking: consent where required by law, or another lawful basis where legally permitted.

Where we rely on legitimate interests, we consider the effect on your rights and interests.

Information needed to process and deliver an order is necessary for us to fulfil it. Without that information, we may be unable to accept or deliver your order.

Sharing information

Relevant information is shared with Shopify, payment providers, delivery and fulfilment partners, and providers supporting the operation and security of the store.

Professional advisers and public authorities may receive information where necessary for accounting, legal or regulatory purposes.

Providers receive information appropriate to their role. Some process information on our behalf; others, including certain payment providers, process information under their own privacy notices.

Shopify’s privacy information is available at:

https://www.shopify.com/legal/privacy

Cookies and similar technologies

The store uses technologies necessary for functions such as shopping baskets, checkout and security.

If optional analytics or advertising technologies are enabled, appropriate information and consent are required where applicable law requires them.

You may manage cookies through available store privacy controls and your browser settings. Blocking necessary cookies may affect store functions.

Withdrawing optional consent does not affect processing lawfully carried out before withdrawal.

Marketing preferences

Where we send marketing emails, you may unsubscribe using the link in the message or by contacting us.

Opting out of marketing does not stop necessary messages about an order, payment, delivery or return.

International processing

Brenna Grill LLC is based in the United States. Shopify and other providers may process information in the United States and other countries.

Where a restricted international transfer occurs, an applicable lawful transfer mechanism is required, such as an adequacy arrangement or appropriate contractual safeguards.

Contact us for details of the arrangements applicable to your information.

Retention

We retain information only for as long as necessary for the purposes for which it was collected.

Relevant factors include order fulfilment, returns, disputes, applicable accounting and tax obligations, legal limitation periods and the need to respect your privacy choices.

Enquiry records are retained according to their purpose and whether they relate to an ongoing order or dispute. Consent and objection records may be retained to respect your choices.

Security

We use proportionate technical and organisational measures to protect personal information. No transmission or storage system can be guaranteed completely secure.

Your rights

Depending on the circumstances, you may request access, correction, erasure, restriction, portability, or object to processing.

You may object to direct marketing at any time and withdraw consent where processing relies on consent.

Email support@brennagrill.com to exercise your rights. We may request proportionate information to verify your identity. We normally respond within one month, subject to any lawful extension.

Complaints

You may complain to the UK Information Commissioner’s Office:

https://ico.org.uk/make-a-complaint/

You do not have to contact us before raising a complaint with the regulator.

Changes

We may update this notice when our processing or legal requirements change. The date above identifies the latest revision. Material changes will be communicated where required.