FAQ

Where do you deliver?

We deliver to eligible mainland addresses in England, Scotland and Wales. Northern Ireland, BFPO and other military postal addresses, offshore islands and unsupported remote areas are excluded. Delivery eligibility must be checked at checkout.

Is delivery free?

Yes. Standard delivery to eligible addresses is free, with no minimum spend and no additional delivery or import charges on arrival.

How long does delivery take?

Processing normally takes 1–3 working days, followed by 3–5 working days in transit. Working days are Monday to Friday, excluding applicable UK bank holidays.

How do I return an order?

Email support@brennagrill.com within 14 days after the day you receive your goods to notify us of a change-of-mind cancellation. You then have a further 14 days to return them. We provide the return address and a return method paid for by us. Your separate statutory rights concerning faulty goods are unaffected.

Who pays for return delivery?

We cover return shipping for both change-of-mind returns and faulty, damaged or incorrect goods. There is no restocking fee.

Which payment methods can I use?

Available methods are shown at checkout. Prices are displayed in GBP when the store and selected market are configured for GBP.

What if my order is damaged or missing?

Email us with your order number and explain the issue. We will investigate and arrange the appropriate remedy.