Terms of Sale

1. Seller information

Your seller is Brenna Grill LLC, with a business correspondence address at 227 Broadway #101, Denver, CO 80203, United States. Contact support@brennagrill.com.

We are a US business. Orders are dispatched from the United Kingdom. Our correspondence address is separate from dispatch and designated return facilities.

2. Products and included items

Read the product listing before ordering. It identifies the goods, included quantity, price and relevant specifications.

Accessories shown for styling are excluded unless expressly included in the listing. Screen settings may cause minor colour differences, but this does not restrict your rights where goods are faulty or not as described.

We will not replace an ordered item with a materially different product without your agreement.

3. Prices and taxes

Prices and checkout charges are displayed in British pounds sterling (GBP). The total payable is shown before you submit your order and includes any taxes we are required to collect.

Standard delivery to eligible addresses is free. We do not add import, customs, handling or delivery charges payable on arrival.

A price change applies to future purchases and does not increase the price of an accepted order without your agreement.

4. Payment

Available payment methods are those displayed at checkout. Payment is subject to authorisation by the relevant provider.

Provide accurate billing details and use a payment method you are authorised to use. Do not email card numbers, security codes or passwords to customer support.

5. Order acknowledgement and acceptance

Submitting an order is an offer to purchase. An automatic acknowledgement confirms receipt and does not, by itself, constitute acceptance.

We accept an order when we send a dispatch confirmation for the goods concerned. If goods are dispatched separately, acceptance applies to the goods identified in each confirmation.

If an order cannot be fulfilled because of unavailable stock, an unresolved payment issue, an unsupported delivery address or a clear listing error, we will contact you. We will not charge a higher price or supply a substitute without your agreement.

Payments taken for an order we do not accept will be refunded promptly and within 14 days.

6. Delivery

Orders are dispatched from the United Kingdom to eligible mainland addresses in England, Scotland and Wales. Northern Ireland, BFPO and other military postal addresses, offshore islands and unsupported remote areas are excluded.

Processing normally takes 1–3 working days, followed by estimated transit of 3–5 working days. Working days are Monday to Friday, excluding applicable UK bank holidays.

Unless another delivery period is agreed, goods will be delivered within 30 days. Delivery estimates do not restrict your statutory rights concerning late or failed delivery.

We remain responsible for goods until you, or a person you identify other than the carrier, take physical possession. See our Shipping Policy for further details.

7. Change-of-mind cancellation

You may cancel without giving a reason by notifying us within 14 days after the day you receive your goods. If goods from one order arrive separately, the period starts after receipt of the final item.

Email support@brennagrill.com with your order number and a clear cancellation statement. After notifying us, return the goods within a further 14 days.

We provide the designated return address and a prepaid label or another return method paid for by us. No restocking fee applies.

You may inspect goods as you would in a shop. A lawful deduction may apply for any loss in value caused by handling beyond what is necessary to establish their nature, characteristics and functioning. Missing original packaging does not automatically remove your cancellation rights.

8. Refunds

For a valid cancellation, refunds are issued without undue delay and no later than 14 days after receiving the returned goods or evidence that you have sent them back, whichever is earlier.

For an order cancelled before dispatch, any payment will be refunded within 14 days of notification.

Refunds go to the original payment method without a refund processing fee. Any standard outbound delivery charge paid for a fully cancelled order will also be refunded. We do not deduct a notional delivery charge from a free-delivery order.

Your bank or payment provider may need additional time to display the refund. See our Return and Refund Policy for the full process.

9. Faulty, damaged, incorrect or misdescribed goods

Contact us with your order number and an explanation of the problem. Photographs can help us investigate but are not a condition of your statutory rights.

We will provide the appropriate remedy under applicable consumer law and cover necessary return costs. The change-of-mind deadline does not limit these separate rights.

10. Liability and consumer protections

We are responsible for foreseeable loss or damage caused by our breach of contract or failure to use reasonable care and skill.

We do not exclude liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any liability that cannot lawfully be excluded.

Nothing in these terms removes mandatory consumer protections or prevents you from bringing proceedings in a court available to you under applicable law. No exclusive US court requirement applies to UK consumer purchases under these terms.

11. Changes and complaints

The terms applicable to your purchase are those in effect when the order is placed. Later changes do not retrospectively change an accepted order without your agreement.

For a complaint, email your order number, an explanation of the issue and the resolution you are seeking. These terms do not restrict your right to obtain independent advice or exercise available legal remedies.