FAQ

Our collections include Pitmaster Aprons, Outdoor Table Linens, and BBQ Tools & Serving. Check each product listing for the item’s description, included quantity and specifications. Accessories used to style photographs are not included unless expressly stated.

Our UK store prices and checkout charges are displayed in British pounds sterling (GBP). Review the final total before submitting your order.

The payment methods available for your order are displayed at checkout. Availability may depend on your device, payment provider and checkout eligibility. We do not ask customers to send card details by email.

Email us as soon as possible with your order number and requested change. We will try to amend or stop the order before dispatch. Changes may not be possible once it has entered the delivery network.

If it has already been dispatched, your applicable cancellation and return rights remain available.

Orders are dispatched from the United Kingdom. Brenna Grill is operated by Brenna Grill LLC, a US business; our business correspondence address is separate from our dispatch facilities.

We deliver to eligible mainland addresses in England, Scotland and Wales. Northern Ireland, BFPO and other military postal addresses, offshore islands and unsupported remote areas are excluded.

Delivery availability must match the destination postcode and shipping options offered at checkout. Contact us if you need help checking your address.

Yes. Standard delivery to eligible addresses is free on all orders, with no minimum spend. There are no additional handling, customs, import or delivery charges payable on arrival.

Processing normally takes 1–3 working days, followed by 3–5 working days in transit after dispatch. The estimated total is normally 4–8 working days.

Working days are Monday to Friday, excluding applicable UK bank holidays. These are estimates, not guaranteed delivery dates. Your statutory rights concerning delayed delivery remain unaffected.

Dispatch information is sent to the email address supplied with your order. If tracking is available for your shipment, it will include a tracking link or reference. We do not guarantee a particular carrier.

Email us with your order number and explain the issue. We will investigate with the delivery partner and arrange the appropriate remedy.

You do not have to resolve a carrier claim yourself before receiving a remedy to which you are entitled. We remain responsible for the goods until you, or a person you identify other than the carrier, take physical possession.

You may notify us of a change-of-mind cancellation within 14 days after the day you receive the goods. You then have a further 14 days to send them back.

Email us for the designated return address and a return method paid for by us. See our Return and Refund Policy for full details.

We cover return shipping for both change-of-mind returns and faulty, damaged or incorrect goods. We do not charge a restocking fee.

Contact support@brennagrill.com for the designated return address and instructions. Do not send goods to our US business correspondence address unless we specifically instruct you to do so.

For a valid cancellation, we refund without undue delay and no later than 14 days after receiving the returned goods or evidence that you have sent them back, whichever is earlier.

Refunds go to the original payment method without a refund processing fee. Your bank or payment provider may need additional time to display the refund.

Contact us with your order number and an explanation of the problem. We will provide the appropriate remedy under applicable consumer law and cover necessary return costs.

The change-of-mind deadline does not limit your separate rights concerning faulty or misdescribed goods.